|
Customer Services
Ordering
HOW TO ORDER ONLINE: You will need to sign up for a customer account here. Simply click the ‘add to cart’ button on the product you would like to purchase. The product will then be added to your shopping cart. To check what’s in your shopping cart click on your shopping cart which is always located in the top left hand corner of the screen. If you would like to remove any product from your shopping basket select the tick box next to the item and click the remove button or if you happy with the items in your shopping cart click the checkout button within your shopping cart. You will then be guided through the checkout procedure from the shopping cart page.
Delivery
We aim to dispatch all orders on the same day of purchase. Charges for standard delivery (first class post) to the UK via Royal Mail:
Purchases up to 40 pound; only £2.50
Purchases over 40 pound; FREE
PLEASE NOTE: If you order a large quantity of products such as shampoos, conditioners or babywipes, your order will be dispatched by DHL Express Delivery which will usually require a signature on delivery. This service takes 1-2 working days to deliver
Payment
ORDERING ONLINE - PAYMENT : we accept payment online by credit/debit card or paypal. All of our online credit card transactions are processed securely by Paypal using state of the art security systems that provide the highest level data encryption commercially available (Please note you do not need to have an existing paypal account or need to create a seperate paypal account to shop with us). We at The Natural Beauty Shop never get to see your credit card details from paypal and they are not stored anywhere on our own system. We also accept payment by Cheque.Please note if paying by cheque, your order will be dispatched once the cheque has cleared. Please make the cheque payable to The Natural Beauty Shop and send it to (Postal Address Only): The Natural Beauty Shop, 11 wilson road, Bournemouth, Dorset, BH1 4PJ
Cancellations
We dispatch your items within 24 hours of you placing your order. If you would like to cancel an order please let us know as soon as possible and we will notify you whether or not this will be possible; your order may already have been sent out.
Returns
If you are unhappy with your purchase you may return in its original condition within 7 days of the date you received the item and we will issue a full refund of the price you paid for the item exclusive of any delivery costs. Please note: We can not accept the return of opened items, all items must be unopened with seals intact.
Complimentary Skincare Consultation
We offer a free advice service to all our customers recommending products that are best suited to your skin type or skin problem whether its acne, stretch marks, chapped lips or tired eyes. With such a wide range of top quality products we pride ourselves on being able to offer unbiased advice on which product would be best suited for your needs. This service is always free with no obligation to buy. Simply send an e-mail to info@thenaturalbeautyshop.co.uk and include as much relevent information as possible e.g about your skin or hair type, whether you suffer problem skin or hair (irritated, eczema, acne, dryness etc), your age, whether you are pregnant, whether you are looking for a product imparticular (eg moisturiser) or would like any product that will help a certain skin problem.
Alternatively you can visit our search by skin type category here to see which products suit your skin type best or visit our solutions category here for solutions to many of your skin and body problems such as sleep problems, rosacea & sore muscles.
Complimentary Gift Wrapping
We offer a free gift wrapping service. Simply enter into the comments box before checkout that it is a gift and enter the message you would like handwritten onto the gift tag with your gift. Please also indicate in the comments box if you would like your entire order wrapped or particular item/s - if particular item/s please say which item/s. You may want to send the gift to a different address - this may be done at checkout.
Contact Us
You can email Customer Service at Contact Us. |
What's New? 
